The staff are outstandingly helpful and deserve a 4-star rating.

Tastefully decorated & brand-new room with a storage and Wi-Fi. Easy check-in, parking on-site.

They gave us a deluxe queen room with modern facilities. A couch and a large couch were good.

Wonderful location, overall I liked the hotel.

That was luxury and absolutely fantastic hotel set in shopping area, adjacent to waterfront and main street and shops and Ballina's best restaurants and the strip shopping centre. There were extremely pleasant & nicely furnished rooms with high ceiling as well as balcony. A huge variety of food for breakfast, which was great to satisfy everyone. The service was great with an efficient check-in. The staff was thoughtful and excellent - I would stay here again.

I recently stayed at this place and I was pleasantly surprised by its location right in the center of town. It's in a high traffic area and conveniently close to shops, restaurants, and even a fantastic French restaurant I found down the road. Not only that, but the hotel is only a few minutes away from the airport, making it a convenient choice for travelers. The service provided was excellent, with attentive staff and a variety of amenities such as dry cleaning, room amenities, and free Wi-Fi in the rooms. The rooms themselves were well-equipped and comfortable, with everything I needed for a pleasant stay.

I would highly recommend this hotel to family and friends.

Excellent food, overall stunningly beautiful and great place.

A lounge area, a chair, and a storage space in the room, great location. Fantastic service from the staff.

Conveniently located near shops, restaurants, and a waterfront RSL club. Comfortable bed for a good night's sleep. Friendly staff and clean rooms. Accommodating for special requests and helpful in organizing groups. Central motel with easy access to amenities.

The bed was comfortable and the shower was hot. The location was perfect, close to restaurants and shops. The staff was friendly and helpful, making us feel welcomed.

The room was small and outdated. The noise from outside was unbearable and we had trouble sleeping.

Large well appointed rooms, comfortable beds, spacious bathrooms, wonderful management, good service, friendly welcome.

Nothing not to like.

This hotel is located in a high traffic area, making it convenient for exploring the local attractions. The rooms are spacious and well-presented, with a very comfy bed for a good night's sleep. The attention to detail is evident, from the nice toiletries provided to the generous-sized bathroom. The staff are friendly and provide excellent service, ensuring a warm welcome upon arrival. Additionally, the value for money and prices here are worth mentioning, as they offer great value for the quality of the accommodations. I also discovered an excellent French restaurant just down the road, which was a pleasant surprise.

All was fine during my stay.

I loved staying at this hotel! Cleanliness was impressive, and the facilities were top-notch. The ample parking and proximity to the town centre made my life easier. Additionally, the staff was very helpful, making my stay all the more comfortable.

Nothing, no complaints at all.

I had a fantastic stay at the Heritage Inn. The location was perfect, with everything I needed within walking distance. The room was clean, comfortable, and spacious. I loved the convenience of the parking right outside my door. Check-in was a breeze, even with my late-night arrival. The bed was incredibly comfortable, ensuring a good night's sleep. I also appreciated the daily room service. The staff went above and beyond to accommodate my needs, and I felt well taken care of throughout my stay. I highly recommend the Heritage Inn for a short stay in Ballina.

I recently had a wonderful stay at a hotel in a bustling area with easy access to the airport. The hotel's attention to detail and value for money were outstanding. The staff were attentive and the basic amenities were great. My room, a spacious 3-bedroom apartment with a massive balcony, was comfortable and had a very comfy bed. The water pressure in the shower was perfect, making it a relaxing experience. And the breakfast, served with a river view, was delightful with nice meals to start the day.

All was fantastic, couldn't find any fault during my stay.

The hotel is situated conveniently near the town centre offering easy access to shops, restaurants, and facilities. The location is pleasant and close to everything, with a riverside RSL club across the road and numerous restaurants nearby. The rooms are big and comfortable, while the staff is friendly and provides excellent service.

The noise level can be a concern as guests have experienced disturbances from nearby traffic or other patrons in adjacent rooms.

This hotel offers great value for money. The prices are affordable and the attention to detail in the rooms is impressive. The location is perfect, right in the center but still away from the high traffic area. We even found an excellent French restaurant just down the road. The staff provided excellent service and the basic amenities in the room were top-notch, including the spacious balcony, comfy bed, air conditioning, and generous-sized bathroom. The breakfast with a river view was an added bonus, with delicious meals to start the day.

The only hiccup during our stay was the inconsistent water temperature in the shower. However, the staff was informed and overall, everything was ok.